Warehouse Customer Administrator

A leading organisation operating within highly regulated, clean, and controlled environments is seeking a Warehouse Customer Administrator to join its fast-paced logistics and customer operations team based in Leixlip.

This role is central to ensuring smooth day-to-day warehouse administration, strong customer communication, and accurate system management across stock, orders, and reporting functions. You will act as a key link between customers, internal operations, and supply chain teams, ensuring a high level of service delivery and operational accuracy at all times.

Key Responsibilities

• Act as the first point of contact for customer enquiries via phone and email, ensuring timely, clear, and professional responses
• Build and maintain strong working relationships with new and existing customers, acting as a trusted point of contact
• Deliver a consistently high standard of customer service, resolving issues efficiently and proactively
• Liaise closely with warehouse, logistics, procurement, and internal operations teams to ensure smooth task completion and information flow
• Identify customer issues or recurring problems and actively contribute to process improvements and service enhancements
• Accurately input, update, and manage data across ERP systems (including SAP or similar platforms)
• Generate, compile, and distribute regular customer and internal reports with a high level of accuracy and attention to detail
• Support warehouse operations including stock control, goods in / goods out administration, and inventory management activities
• Ensure all records, documentation, and system entries are maintained to audit and compliance standards
• Participate in continuous improvement initiatives across customer service and warehouse operations

Skills & Experience Required

• 2–3+ years’ experience in a customer service, warehouse administration, logistics, or supply chain support role
• Strong customer focus with the ability to understand needs and deliver practical solutions quickly
• Confident communicator with strong interpersonal skills, both written and verbal
• Highly organised with excellent attention to detail and the ability to manage multiple priorities
• Proactive, flexible, and comfortable working in a fast-paced operational environment
• Strong IT proficiency, including Microsoft Office (Excel, Outlook, Word, PowerPoint)
• Experience using SAP or a similar ERP/WMS system is highly desirable
• Ability to work effectively both independently and as part of a wider team
• Problem-solving mindset with a continuous improvement approach