Credit Control Accounts Administrator / Credit Controller

Role Purpose

To support the effective management of the company’s credit control function by maintaining accurate customer accounts, assisting with debt collection activities, and providing administrative support to the Credit Control team. The role contributes to healthy cash flow, strong customer relationships, and efficient financial operations through proactive account management and timely resolution of credit-related queries.

Key Responsibilities

• Assist with day-to-day credit control and administrative tasks.
• Maintain accurate customer account records and documentation.
• Issue invoices, statements and credit notes as required.
• Liaise with customers by phone and email to follow up on outstanding balances.
• Process customer payments and allocate incoming receipts.
• Reconcile customer accounts and investigate discrepancies.
• Handle customer queries professionally and efficiently.
• Assist with daily cash processing and bank reconciliations.
• Support reporting and credit control analysis activities.
• Ensure compliance with internal credit policies and procedures.
• Provide general administrative support to the wider finance team.
• Support effective debt collection and cash-flow management processes.

Essential Experience

• Previous accounts experience is essential.
• Good knowledge of the full accounts process from start to finish.
• Previous experience working within an office environment.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Confident communicator with a professional and customer-focused approach.
• Ability to work effectively as part of a team and on own initiative.
• Competent in Microsoft Office, particularly Excel and Outlook.
• References available from previous employers.

Desirable Experience

• Previous credit control or accounts receivable experience.
• Experience using accounting or ERP systems.
• Experience processing customer payments and account reconciliations.